Terms of service
TERMS OF SERVICE
Last updated: July 30, 2026
OVERVIEW
This website is operated by ROLLSMITH. Throughout the site, “we”, “us”, and “our” refer to ROLLSMITH. By visiting our site or purchasing from us, you agree to these Terms of Service, our Privacy Policy, Refund & Return Policy, and Shipping Policy.
Please read these terms before using the website. If you do not agree, do not use the site or purchase our products.
1. ONLINE STORE TERMS
You must be legally able to enter into a purchase agreement in your jurisdiction. You may not use our products or services for unlawful purposes, interfere with the website, introduce malicious code, or attempt unauthorized access.
2. PRODUCTS AND DESCRIPTIONS
We make reasonable efforts to present product descriptions, dimensions, materials, photographs, colors, and prices accurately. Colors and reflective finishes may appear different depending on lighting, viewing angle, and screen settings. Handmade, stone-effect, glass, or specialty-finish products may show minor visual variations.
We may modify or discontinue products without notice. Availability is not guaranteed until an order has been accepted.
3. ORDERS
Submitting an order is an offer to purchase. We may accept, reject, limit, or cancel an order when necessary, including in cases of suspected fraud, pricing errors, stock errors, payment problems, or shipping restrictions. If we cancel a paid order, the affected payment will be refunded.
Customers are responsible for reviewing product selection, quantity, delivery address, and contact details before completing checkout.
4. PRICES AND PAYMENT
Prices are displayed in the currency selected or shown at checkout. Applicable shipping charges, taxes, duties, and fees are shown or calculated where available before payment. International customers may be responsible for import charges imposed by their local authorities.
You agree to provide accurate and authorized billing and payment information.
5. SHIPPING AND DELIVERY
Orders are dispatched from Hong Kong. Processing times, estimated delivery times, tracking, customs information, and delivery responsibilities are described in our Shipping Policy at https://rollsmith.store/policies/shipping-policy.
Delivery dates are estimates and may be affected by carriers, customs, weather, or other events outside our reasonable control.
6. RETURNS, REFUNDS, AND CANCELLATIONS
Returns, refunds, damaged-item claims, and cancellations are governed by our Refund & Return Policy at https://rollsmith.store/policies/refund-policy. Contact us before returning an item. Nothing in these terms excludes rights that cannot be excluded under applicable consumer law.
7. ACCURACY OF INFORMATION
Information on the website is provided for general use and may be updated when necessary. We may correct typographical errors, inaccuracies, or omissions and may cancel orders affected by a material error.
8. INTELLECTUAL PROPERTY
Unless otherwise stated, the ROLLSMITH name, logo, website design, original text, graphics, photographs, and other original site content are owned by or licensed to ROLLSMITH and may not be reproduced or used commercially without permission.
ROLLSMITH is an independent retailer and is not affiliated with Wizards of the Coast or other tabletop game publishers unless expressly stated.
9. THIRD-PARTY SERVICES AND LINKS
Our store is hosted by Shopify. Payment providers, carriers, analytics services, and other third parties may process information or provide services needed to operate the store. Third-party links and services are subject to their own terms and policies.
10. PRIVACY
Our collection and use of personal information is described in our Privacy Policy at https://rollsmith.store/policies/privacy-policy. Shopify may also process information necessary to provide the ecommerce platform.
11. PROHIBITED USES
You may not use the website to violate laws, infringe intellectual property, harass others, submit false information, distribute malicious software, scrape or collect information without authorization, interfere with security features, or attempt to misuse the checkout or payment systems.
12. DISCLAIMER
To the maximum extent permitted by law, the website and services are provided on an “as available” basis. We do not guarantee uninterrupted or error-free access. Product guarantees are limited to those expressly stated on the product page or required by law.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, ROLLSMITH will not be liable for indirect, incidental, special, or consequential loss arising from use of the website or products. Our total liability for an order will not exceed the amount paid for the affected order, except where applicable law requires otherwise.
14. GOVERNING LAW
These terms are governed by the laws applicable in Hong Kong, without limiting any mandatory consumer rights that apply in the customer's country or region.
15. CHANGES TO THESE TERMS
We may update these terms by publishing a revised version on this page. The version in effect when an order is placed will apply to that purchase unless a change is required by law.
16. CONTACT
Questions about these Terms of Service can be sent to 19828627626@163.com. We normally respond within 2 business days.